Understanding our refund and return policy is essential to ensure a smooth and satisfactory shopping experience at WeStore24.com. We’ve outlined our policy below to provide you with clear and comprehensive information.
Order Cancellation
- Cancellation Window: Orders can only be canceled within 6 hours of purchase to ensure prompt processing and shipping.
- Cancellation Process: To cancel your order, please use our contact form and select the ‘Cancel order’ subject. Be sure to provide the correct order number, as we cannot process requests without it.
- Refund for Cancellations: Any payment for a canceled order will be refunded to your original payment method. Credit card payments will be refunded to the same card, and PayPal payments will be refunded to your PayPal account.
- Bank Holds: Be aware that banks or credit card issuers may hold the refunded funds for 1-3 days, which is beyond our control.
Requesting Refunds or Reshipments
- Eligibility: You can request a refund or reshipment for the following reasons:
- Non-receipt within the guaranteed time (50 business days).
- Receipt of the wrong item.
- Cancellation within the 6-hour window after purchase.
- Refund Process: Submit a refund request through our contact form by selecting the ‘Refund order’ subject. Include the correct order number for us to process your request. Refund requests must be submitted within 15 days after the 50-day delivery period has expired.
Product Returns
- Return Window: If you wish to return a product you no longer want, you have 30 days from receipt to do so at your own expense, provided the item remains unused.
- Return Requirements: Include a working tracking code and the name of the shipping company for us to efficiently track the return shipment.
- Return Address: Send returns to Oscius B.V., Kayersdijk 171 – Unit 1124, 7332 AS Apeldoorn, The Netherlands.
- Refund upon Receipt: Once we receive and verify the returned item, we will process the refund for the product.
Non-Eligible Refund Scenarios
- Incorrect Address: We do not issue refunds if your order does not arrive due to providing the wrong shipping address.
- External Factors: No refund is provided if your order doesn’t arrive due to exceptional circumstances outside our control (e.g., not cleared by customs, delayed by a natural disaster, not picked up at the pickup point).
- Late Cancellations: Orders canceled after the 6-hour window post-purchase are not eligible for a refund.
- In-Transit Orders: Refunds are not available for orders that are still in transit and within the 50-day delivery period. This means if the package is still on its way to you, we are unable to issue a refund. We can only consider refunds for orders that have not arrived after the 50-day delivery period has elapsed.
Additional Information
- Understanding the Policy: We encourage you to thoroughly review and understand our Refund & Return Policy to ensure that your interests are protected.
- Customer Support: Our customer support team is available to assist you with any queries or concerns regarding refunds and returns. Feel free to reach out through our contact form.
- Policy Updates: WeStore24.com reserves the right to update this policy as necessary. Any changes will be communicated promptly on our website.
Your satisfaction is our top priority at WeStore24.com. We aim to make the refund and return process as seamless and hassle-free as possible, ensuring that your experience with us is always positive. For further assistance, please do not hesitate to contact us.